Return & Refund Policy

Last Updated: July 27, 2026

Governing Territory: Jamaica | Applicable Law: Jamaica Consumer Protection Act & Data Protection Act 2020

Caribbean Sports Quest (CSQ) is committed to being fair and transparent with every fan, organiser, and traveller who transacts through our platform. This policy covers all purchases made through caribbeansportsquest.com—including event tickets, merchandise, and travel-related bookings.

1. Event Tickets

All event tickets sold through CSQ are sold on behalf of the event organiser. CSQ acts as the ticketing platform — the organiser is responsible for the event itself.

1.1 Cancelled Events

If an event is cancelled by the organiser and is not rescheduled, you are entitled to a full refund of the ticket price paid, processed within 7 business days of the cancellation being confirmed.

1.2 Postponed or Rescheduled Events

Your ticket remains valid for the new date. If you cannot attend, you may request a refund within 7 days of the rescheduled date being announced.

1.3 Buyer Change of Mind

All ticket sales are final once purchased. CSQ does not offer refunds for change of mind, personal schedule conflicts, or failure to attend.

1.4 Event Goes Ahead — Buyer Unable to Attend

No refund will be issued, but your ticket may be transferred to another person — contact CSQ on WhatsApp for assistance.

1.5 Force Majeure

CSQ and organisers are not liable for cancellations caused by circumstances beyond reasonable control. Refunds in force majeure situations are at the organiser's discretion.

2. Merchandise

Damaged, defective or incorrect items are eligible for replacement or full refund when reported within 7 days of delivery. Change-of-mind returns are accepted within 14 days if unworn, unwashed and in original packaging. Custom items, final sale items and worn items cannot be returned.

3. Travel & Accommodation Bookings

Travel and accommodation bookings are governed by the refund and cancellation policies of the third-party provider, not CSQ. CSQ is not the merchant of record for travel transactions.

4. How to Request a Refund

CSQ processes refunds promptly. Delays beyond these timeframes are typically caused by your bank or card issuer.

6. Currency

Prices are displayed in Jamaican Dollars (JMD) for Jamaica-based transactions unless otherwise stated. Refunds are issued in the original transaction currency.

7. WhatsApp Communications

By contacting CSQ via WhatsApp you agree we may use that number to respond and, where opted in, send event updates. Reply STOP to opt out.

8. Consumer Rights

Nothing in this policy limits your rights under the Jamaica Consumer Protection Act or other applicable consumer protection legislation.

9. Changes to This Policy

CSQ may update this policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

This policy is governed by the laws of Jamaica.